Customer Support

Please take a look at our policies below.

Gift Wrapping

Gift wrap is available for all Amita Bhalla purchases shipping to a US shipping address. To add gift wrap to your order, please visit the Shopping Bag and check the gift wrap box next to the items that need gift wrap.

All Amita Bhalla purchases come in our signature Amita Bhalla metallic leather boxes. Gift wrap for international shipments is not available at this time.

Item Care

Every piece of Amita Bhalla jewellery is unique, one-of-a-kind and intricately hand-crafted.

Follow these simple guidelines to ensure your jewellery will stay beautiful.

Apply all beauty products (perfume, hairspray, deodorant, etc.) before putting on your jewellery.

Jewellery should be removed prior to swimming or doing household chores which involve the use of abrasive cleaner or chemicals.

Please avoid getting jewellery wet.

It is not advised to clean jewellery products with abrasive cleaning products or even proprietary jewellery cleaning products.

Use a non-abrasive cloth to clean the surface of stones. Do not use cloth over the clay, as doing so may damage the clay and the pigments used to highlight the surface.

Please note that color changes to the surface of the stones or clay may be part of natural wear-and-tear, and are not usually manufacturing faults.

Keep jewelry protected in box when not in use.

Customer Care

We will email order status updates to the email address you provide at check-out. Updates will include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information.

If you have not received your order confirmation email or tracking email, please check your spam/junk mail folder.

Shipping Policy

Standard shipping is 2-day UPS.  Overnight shipping is available. Prices vary depending on location. Packages are delivered via UPS, Monday-Friday only. All shipments are fully-insured and require signature confirmation. After 3 failed delivery attempts, UPS will return the package to Amita Bhalla. We are not able to ship to PO Box Addresses. Please contact [info@amitabhalla*]  with any special shipping requests.

Some orders may require additional verification, including address verification. For your protection, our associates may contact you by email or by phone to verify your order. If we are unable to contact you for verification, shipping delays may occur. Amita Bhalla is not responsible for shipping delays once a package has left our care.

Amita Bhalla cannot assume responsibility for carrier shipping delays.

International orders (shipped outside the U.S.) ship once approved by our international shipping partner,[research int’l shipping partners] . Please see our International Shipping & Returns Policy for complete details.

Regular Shipping Orders time-frames (non-holiday schedule) placed on AmitaBhalla.com  will ship within 1 business day from the day they are placed. Orders placed before 12pm PST Monday-Friday will ship the same day. Orders placed after 12pm PST, Monday-Friday or during the weekend will ship the following business day. Please be aware of this processing time when selecting your shipping option.

Shipping Rates

Amita Bhalla offers free shipping via UPS Ground (within the 48 contiguous United States) for any purchases over $200.

Please note that we cannot offer free shipping to Alaska and Hawaii or on orders shipped outside of the United States. Free Shipping promotion applies to merchandise purchased on Amita Bhalla only.

Rates for our other shipping options are as follows:

Orders over $200 (continental U.S):

UPS Ground- Free

UPS 2nd Day- $33

UPS Next Day Air Saver: $50

Alaska & Hawaii

2nd Day- $65

Orders under $200 (continental U.S.):

UPS Ground: $10

UPS 2nd Day Air: $33

UPS Next Day Air Saver: $50

Return Policy

Items purchased on AmitaBhalla.com and shipped to a U.S. address may be returned to Amita Bhalla for return or exchange within 7 days from the date you receive your order.  Returns and exchanges are only accepted on unworn, unaltered items returned in original packaging (Amita Bhalla box).

Please email [customercare@amitabhalla*]  for return requests. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges unless we have sent an item in error. We cannot accept returns for merchandise purchased anywhere other than AmitaBhalla.com.

Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.

Items marked Special Order may not be returned. Custom script orders may not be returned.

Amita Bhalla does not accept returns on any merchandise that has been worn.

Privacy Policy

Secure ordering

Online credit card transactions with www.amitabhalla.com  are secure. To protect information, we utilize Secure Socket Layering (SSL) encryption technology that allows for safe Internet transmission of your personal information to protect your privacy. [is this what we will be using for Amita?]

Privacy policy

We respect your privacy, and have procedures in place to ensure that personal information is handled in a secure, responsible and professional manner. Our privacy policy is here to advise you of the kind of information we collect, how it is handled, with whom it may be shared, what choices you have regarding our use of your information and how you may access some of the information you provide. Our privacy policy may change as technology is implemented by us. Refer to this page periodically for the most up-to-date information.

This Privacy Policy has been in effect as of 2/8/2019. [subject to change]

Information we collect:

We receive and store any personally identifiable information you enter on the website when you shop with AmitaBhalla.com, or information you give us in any other way, such via, email or mobile messaging. When you register with us as an online customer, we may ask for additional information, such as your favorite designers.

From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use.

We use the information we collect:

to complete your purchase transactionsto provide the services you requestto send you offerings by mailto keep you informed about the status of your ordersto identify your product and service preferences, so we can notify you of new or additional products, services and promotions that might be of interest to youto notify you of product recalls or provide other information concerning products you have purchasedto improve our merchandise selections, customer service and overall shopping experience

 

Others with whom we share your information:

Service providers: We sometimes provide information to third parties that help us bring you the products and services we offer.

Your choices regarding use of the information we collect:

Email: [customercare@amitabhalla.com*]

 

Cookies, web beacons, and how we use them:

A “cookie” is a small data file stored by your web browser on your computer’s hard drive. It allows us to recognize your computer (but not specifically who is using it) upon entering our site by associating the identification numbers in the cookie with other customer information you have provided us. We use cookies and web beacons to keep track of what you have in your shopping cart, remember you when you return to our website, identify the pages you click on during your visit to our site, and take note of the name of the website you visited immediately before clicking to AmitaBhalla.com.

We may contract with third parties who could use cookies, web beacons and information collection on our behalf, or provide services such as credit card processing, shipping, promotional services or data management. These third parties are not prohibited by our contract with them from sharing that information with anyone other than us. We respect your right to choose whether to be included in such services. If you would like to opt out of these services, please click here.

Children’s privacy

We don’t  knowingly collect any personal information from children under the age of 13 on our website.

No one under the age of 18 should submit any personal information to this or any other website without the consent of a parent or guardian.

Online account registration

Shopping online is faster and easier when you register with AmitaBhalla.com. After registration, your shipping addresses and billing information will be securely stored with us, so you will never have to enter them again.

E-mails

If you receive promotional emails from us you will be given the opportunity to “opt-out” or stop receiving them.

If you choose to “opt-out,” we will stop sending you emails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to “opt-out.” We appreciate your patience in giving us time to carry out your request.

For more additional information or any questions. Please:

Email: [customercare@amitabhalla.com]

 

Conditions of use, notices and disclaimers:

When you use the Amita Bhalla website,  you agree that both your access to the site and your use of it are:

Subject to the terms and conditions in this legal notice, which may change at any time without notice.Subject to all applicable laws.Undertaken at your own risk.

When you provide Subscriber Content to Amita Bhalla , you grant Amita Bhalla a non-exclusive, worldwide, royalty-free, sublicensable, transferable right and license to use, host, store, cache, reproduce, publish, display (publicly or otherwise), perform (publicly or otherwise), distribute, transmit, modify, adapt (including, without limitation, in order to conform it to the requirements of any networks, devices, services, or media through which the Services are available), and create derivative works of, such Subscriber Content. The rights you grant in this license are for the limited purposes of allowing Amita Bhalla  to redistribute Subscriber Content for the purpose of publicizing marketing or selling Amita Bhalla jewelry.

You also agree that this license includes the right for Amita Bhalla to make all publicly-posted Content available to third parties selected by Amita Bhalla, so that those third parties can syndicate and/or analyze such Content on other media and services. For purposes of this Agreement: (1) the term "Content" means a creative expression and includes, without limitation, video, audio, photographs, images, illustrations, animations, logos, tools, written posts, replies, comments, information, data, text, software, scripts, executable files, graphics, Themes (as defined below), and interactive features, any of which may be generated, provided, or otherwise made accessible on or through the Services; (2) the term "Subscriber Content" means Content that a Subscriber submits, transfers, or otherwise provides to Amita Bhalla.. Note also that this license to your Subscriber Content continues because when you post something publicly, others may choose to comment on it, making your Content part of a social conversation that can’t later be erased without retroactively censoring the speech of others.

One thing you should consider before posting: When you make something publicly available on the internet, it becomes practically impossible to take down all copies of it.

You also agree that you will respect the intellectual property rights of others, and represent and warrant that you have all of the necessary rights to grant us this license for all Subscriber Content you transfer to us. You agree that any claim you may have arising out of or related to this Agreement or your relationship with Amita Bhalla must be filed within ninety days after such claim arose; otherwise, your claim is permanently barred. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AMITA BHALLA SHALL NOT BE LIABLE FOR: (A) ANY INDIRECT, INCIDENTAL, EXEMPLARY PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (B) LOSS OF: PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES; ((C) DAMAGES RELATING TO ANY CONDUCT OR CONTENT OF ANY THIRD PARTY OR SUBSCRIBER USING THE SERVICES, INCLUDING WITHOUT LIMITATION, DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OR CONTENT; AND/OR (D) DAMAGES IN ANY MANNER RELATING TO ANY CONTENT. THIS LIMITATION APPLIES TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, WHETHER OR NOT AMITA BHALLA HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND FURTHER WHERE A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED ITS ESSENTIAL PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL LIABILITY OF AMITA BHALLA , FOR ANY CLAIM UNDER THIS AGREEMENT, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO ONE HUNDRED DOLLARS (US $100.00)

FAQs

Custom Orders

If you have a particular style in mind or element that you love in someone else’s work, yes, Amita can extract her own style in conjunction with your idea and turn it into a unique piece. Copying someone else’s work one-for-one is not an option. The artist that has created that piece rightfully owns the design. By commencing a commission with Amita, you are accepting her inherent stylistic approach, processes and craftsmanship.

Do you take custom orders?

Yes, Amita Bhalla enjoys working on commissions and limited edition one-off pieces. Her keen eye and attention to detail in conjunction with fulfilling a custom brief yields amazing bespoke results.

How do I initiate a commission?

To initiate a commision, contact Amita via email; [domain email] to organize a consultation via phone, Skype or Facetime.

Product Info

Are all of the products made by you?

All of the clay components are made and designed by Amita Bhalla. The jewellery designs are also Amita’s. She does enlist the help of another jewelry maker to put necklaces together, but the jewelry maker works 100% off of Amita Bhalla’s drawings and measurements.

Where are your products made?

All products are made locally in Amita’s studio in Friendswood, Texas, No outsourcing or cruelty is inflicted in the process.

How long will my order take to make?

When you order from Amita Bhalla’s online shop you will either:

Select ‘Add to Cart,’ in which your product is in stock at Amita Bhalla’s studio in Texas and will be dispatched and posted within three days of order placement.Custom orders (from old pieces) In this scenario, it may take up to six weeks for the product to be made by Amita before your order is dispatched and mailed.Disclaimer: although every attempt will be made by Amita to keep the piece as similar as possible to the pictures, the product will vary depending upon the availability of stones & metal components available and the mixing pattern of the clay. In addition, because each piece is hand-crafted, no two pieces will be the same. Amita Bhalla will get back in touch with you within one to two business days to let you know if the clays and stones for your piece are available, or to give you other options. Commission pieces

How is my order packaged?

All items will be wrapped in tissue paper and placed in a gorgeous metallic leather box, ready to gift. [link to show the bag]

All items are packaged with the utmost care to ensure safe travels so that your item arrives in pristine condition.

Can I order express or registered and insured shipping?

All orders within the U.S will already be registered and insured. If you would like to insure your order for international travel, this will incur an additional cost based on your location

Terms and Conditions

In using the Amita Bhalla site and/or online store (the shop), you agree to comply with the following terms and conditions:

COPYRIGHT & CONTENT USAGE

All of the content that appears on the Amita Bhalla website, including all visuals and text, are subject to copyright protections and/or other intellectual property rights or licenses held by Amita Bhalla. The entire content of the Amita Bhalla website is copyrighted as a collective work by Guvnor (Design), Ben Schwartz (Code), Tara Pearce (Photography), Sean Fennessy (Photography) and Amita Bhalla under Australian copyright laws. Amita Bhalla grants you a limited license to access and share the content on this website. Content of the Amita Bhalla website is intended solely for the personal, non-commercial use by users of the website.

ORDERS POLICY

In case of any circumstance or reason outside of our control, we reserve the right to suspend the execution or fulfilment of an order. In such case, the shop shall immediately notify the customer, who will then have right to cancel the order.

Once an order has been made and payment fulfilled, the customer accepts that they have committed to the purchase. Reversals of an order will not be accepted without contact immediately to Amita Bhalla for consideration of circumstance.Orders will be processed provided that ordered goods are available, where "Add to Cart" has been selected. In case of temporary out-of-stock goods or stock that is made-upon-order, where "Place and Order" is selected, the order will be executed right after the good is made, but no later than 40 days after the day of order. Amita Bhalla reserves the right to refuse to sell to third parties if there is unquestionable intent regarding the purpose of the order. Goods sold are intended for personal use only. Any orders believed to be made for the purposes of another entity's research and development will be declined and further action may be taken regarding copyright infringement.

Amita Bhalla shall reserve the right to refuse an order in the event of an error on the shop's website.

PRIVACY POLICY

International customers please note payment is processed through Stripe, which automatically converts to your currency when you make a purchase. As soon as you have placed an order your credit card will be debited and you will receive a confirmation email to the address of your choice.We will never collect or store any customer’s credit card information.We collect information from customers when they register on the shop website, place an order, or subscribe to the Amita Bhalla newsletter. When ordering or registering on the online shop, customers may be asked to enter their name, e-mail address, mailing address, phone number or credit card information. However, customers may also choose to visit our site anonymously.Customer information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without customer consent, other than for the express purpose of delivering the purchased product or service requested.

PRODUCT ACCURACY
All products have been as accurately described and displayed as possible on the site.Slight variation of colouring may occur when viewing in browsers through different monitors.Please be aware that every product has been hand-crafted and, as a result, slight variations in colour, size, style and shape may occur. This is part of the experience and beauty of buying hand-crafted products.


PRICING INFORMATION
Amita Bhalla reserves the right to change the prices of goods, introduce new products to the shop, carry out and cancel promotions at her store or modify its conditions at any time. WARRANTY Amita Bhalla prides herself on the quality of designs and materials employed on all items in her shop. The intent is for goods to last a long time, including a selection of products made to be worn or used comfortably every day alongside special statement pieces worn less frequently, hopefully to be loved and something you can't live without. Products that receive heavy, everyday use will require more frequent maintenance. They may need  cleanings or minor surface repairs/adjustments. Please check the care guide for appropriate treatment.Wear and tear is a natural part of any piece of jewellery. A degree of care and understanding of the limitations of the materials used and its construction is important.

DEFECTIVE OR FAULTY MERCHANDISE

Amita Bhalla will repair any piece free-of-charge within a two week period from purchase. Any repairs after this time frame will incur a charge, unless it's clearly a design or manufacturing fault, where the customer is required to contact Amita Bhalla within five (5) days of the delivery confirmation date.

The returned  piece will then be inspected and accessed before further action is complied. If the piece doesn’t fall under ‘defective’ or ‘faulty’, the piece will either be returned to the sender’s postal address or scheduled into a repairs service and charged out at a minimum rate of $95AUD.

RETURNS AND EXCHANGE

Goods that have been used or altered will not be accepted for return or exchange.Returns and exchanges will be accepted within five (5) days of the delivery confirmation date.

If there is a price difference, the customer will be contacted for payment information.

If the customer would like to return or exchange a product, please contact Amita Bhalla with the understanding that some restrictions apply.Items that have been used, worn, or damaged will not be accepted for return or exchange. If the customer believes the item has been damaged during shipping, please let Amita Bhalla know within three (3) days and everything possible will be done to assist with your insurance claim. Please include images of the damaged item. Every item posted by Amita Bhalla is packaged securely and will be in pristine, untouched, unused condition.Shipping fees are non-refundable.Once the goods are returned to Amita Bhalla in their original and unused condition, a quality check will be made before processing a refund for the goods. Depending on the original payment, it may take a few weeks for the customer to see the refund in their account.